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Touchpointer is an occasional e-newsletter geared to share stories of the customer experience frontier. Hank Brigman will share his insights, experience, learnings and best practices as well as gather and share those of others.
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Founder & CEO, Beyond Philosophy
President & Founder, Service Quality Institute; Author of Excellence Through Customer Service
Vice President Global Customer Experience
Touchpoint: Each interaction – physical, communication, human and sensory – with and within your organization.