TouchpointerLogo3D

Subscribe to gain cutting edge insights and best practices
Touchpointer is an occasional e-newsletter geared to share stories of the customer experience frontier. Hank Brigman will share his insights, experience, learnings and best practices as well as gather and share those of others.

Gain immediate access to a subscribers only library of resources
As a subscriber you will have access to a library of past TOUCHPOiNTERS as well as articles, tools and forms.

Touchpointer is complimentary and you can opt out at any time. We hate spam - your privacy is valued. Privacy Policy.

Subscribe to our mailing list

* indicates required

 

Quotes

TOUCHPOiNT POWER! gets it right. It shows how mapping touchpoints should be used for building a consistently great Customer Experience.
-Colin Shaw
Founder & CEO, Beyond Philosophy
TOUCHPOiNT POWER! will help you build customer-centricity. Everyone that is committed to driving a service culture will learn a lot from the book.
-John Tschohl
President & Founder, Service Quality Institute; Author of Excellence Through Customer Service
We have found that Brigman’s practical approach to customer-centricity engages and empowers people throughout our organization. Apply TOUCHPOiNT POWER! to differentiate, and to enhance both customer and employee satisfaction and loyalty.
-Lars A. Janson
Vice President Global Customer Experience

Touchpoint: Each interaction – physical, communication, human and sensory – with and within your organization.

TOUCHPOiNTER

Sign up for Hank Brigman's periodic TOUCHPOiNTER™ newsletter of tricks, secrets and stories from the front lines of CEM.  As a Touchpointer subscriber you will also receive notification of the release of his upcoming book, TOUCHPOiNT Power!:

paypal

Pay with a debit / credit card.
No Paypal account is required to complete the transaction.

Home | Book | Toolbox | Bundles | Author | Newsletter | Contact | Touchpoint Guru | Customer Experience Strategies | Privacy Policy

Phone: 904.466.1805 | eMail: Hank@TouchpointGuru.com

©2013 - Touchpoint Power - All Rights Reserved